Cryptocurrency is a digital currency that allows quick and secure online payments. It doesn’t rely on banks to verify transactions and enables anyone anywhere to send and receive payments.

Here’s how you’ll be able to place an order:

1. Add your items to your shopping bag

2. Head to checkout and select the cryptocurrency payment method

3. Confirm your order details and click Place Order — you’ll be redirected to our payment provider, TripleA

4. On the TripleA payment provider page, select your preferred cryptocurrency and confirm the final amount. You may need to pay blockchain fees but you don’t need to create an account with TripleA to pay with crypto

5. Scan the QR code or copy the wallet address and amount displayed on the screen and send the cryptocurrency of your choice from your wallet

6. Place your order within 25 minutes to confirm the current cryptocurrency exchange rate

When our payment provider, TripleA quotes a price in any cryptocurrency they can only honour it for 25 minutes. If the 25 minutes run out, just reload the page. TripleA will give you a new address and an updated cryptocurrency exchange rate for your payment, with another 25 minute payment window to place your order.

Once the payment is confirmed you will be redirected to the FARFETCH order confirmation page. The confirmation is usually fast, but sometimes it may take longer than traditional payment methods — while the payment is being confirmed, please don’t close the browser window

If you don’t send enough crypto to place your order, don’t worry. You’ll be notified immediately so you can send the remaining amount to complete your order.

If you send more than the necessary amount, you’ll be able to complete your order and our payment provider, TripleA will email you to claim your refund. For more information, view the refunds in cryptocurrency section below.

Sending cryptocurrency to the wrong address or network

Your funds will be lost if you send crypto to the wrong address or use the wrong network. To minimise this risk, please make sure you scan the QR code with your wallet and that you’re using the network indicated in the payment form.

Before sending or receiving crypto, check the address, cryptocurrency, amount and network. Please always double-check the characters at the beginning and end of the address. These should be exactly the same as the address you’re sending to, or receiving from.

If any of the information used for payment is incorrect, like the network or wallet address, neither FARFECTH nor TripleA will be responsible. Crypto cannot be retrieved due to the irreversible nature of blockchain transactions.

View TripleA’s Terms and Conditions here

In selected countries, we’ll accept the below cryptocurrencies from any wallet:

• Ethereum ETH
• Bitcoin BTC
• Bitcoin Lightning LN BTC
• Tether USDT
• USD Coin USDC
• BinancePay

Keep an eye on this list as we’ll be adding more cryptocurrencies.

Once your return has been accepted by our brand or partner boutique, your refund will be processed by our payment provider, TripleA. You will be refunded the price of the item you returned, in the same cryptocurrency you paid in, at the current exchange rate.

This means that, due to fluctuations in the value of the cryptocurrency you used to pay for your items, the number of cryptocurrency tokens you receive when refunded may be different to the number of tokens you paid with. TripleA will use the email address you provided at checkout and email you as soon as your refund has been processed.

When your refund is available, you’ll receive an email from TripleA where you can claim it. All you’ll need to do is withdraw your funds and then provide the following information:

• Full Name
• National ID, Passport or Business Registration Number
• Country of Residence
• Crypto Address to receive your refund

Once you’ve provided the requested information, your refund will be processed by TripleA and they will send you a confirmation email. You’ll need to claim your refund from TripleA within 30 days of being emailed.

When a refund is successfully claimed by you, the crypto should return to your wallet within the same business day, depending on how congested blockchain is.

For security reasons, orders above a specific amount will be subject to the Know Your Customer (KYC) process where you will need to provide an identification document to verify your identity.

This process is quick and you only need to upload a photo of an identity document right at the beginning of the payment.